Privacy Policy for PeakVeda Outdoors
PeakVeda Outdoors is committed to protecting the privacy of our customers and visitors. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you interact with our online platform, engage with our services, or participate in our activities, including rental of climbing gear, maintenance and safety inspections, guided tours, equipment training, and consultation.
Information We Collect
We collect various types of information to provide and improve our services, including:
- Personal Identification Information: This includes your name, address (2847 Hilltop Crescent, Unit 5A, Pune, Maharashtra, 411045, India), phone number, email address, and payment information (e.g., credit card details) when you rent equipment, book tours, or purchase services.
- Service-Related Information: Details about the equipment you rent, services you book (e.g., specific tour dates, training courses), special requests, and any feedback you provide. This may also include information about your climbing experience or fitness levels relevant to guided tours and equipment fitting.
- Usage Data: Information about how you access and use our online platform. This may include your IP address, browser type, browser version, the pages of our site that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
- Emergency Contact Information: For certain services like guided tours, we may request emergency contact details to ensure your safety. This information is used strictly for emergency purposes.
How We Use Your Information
PeakVeda Outdoors uses the collected data for various purposes:
- To provide and maintain our services, including processing equipment rentals, tour bookings, and workshop registrations.
- To manage your accounts and process your transactions.
- To communicate with you about your bookings, rentals, and inquiries.
- To provide customer support and respond to your requests.
- To notify you about changes to our services.
- To improve and personalize your experience on our online platform and with our services.
- For safety purposes, especially concerning guided tours and equipment safety inspections.
- To comply with legal obligations and for internal record keeping.
Disclosure of Your Information
We may share your information in the following situations:
- With Service Providers: We may share your data with third-party vendors and service providers who assist us in operating our online platform, processing payments, conducting equipment maintenance, or providing guided tours (e.g., certified climbing instructors). These parties are obligated to keep your information confidential.
- For Emergency Situations: In cases where your safety is concerned (e.g., during a guided tour), we may share necessary information with emergency services or your emergency contact.
- For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
- With Your Consent: We may disclose your personal information for any other purpose with your explicit consent.
Data Security
The security of your data is paramount to us. We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, accidental loss, destruction, or damage. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.
Your Data Protection Rights
Depending on your location and applicable data protection laws, you may have the following rights regarding your personal data:
- The right to access the personal data we hold about you.
- The right to request correction of inaccurate personal data.
- The right to request erasure of your personal data under certain conditions.
- The right to restrict processing of your personal data.
- The right to object to the processing of your personal data.
- The right to data portability.
To exercise any of these rights, please contact us at the address provided below.
Links to Other Websites
Our online platform may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Children's Privacy
Our services are not intended for anyone under the age of 18 (referred to as "Children"). We do not knowingly collect personally identifiable information from Children. If you are a parent or guardian and you are aware that your Child has provided us with personal data, please contact us. If we become aware that we have collected personal data from Children without verification of parental consent, we take steps to remove that information from our servers.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Address: 2847 Hilltop Crescent, Unit 5A, Pune, Maharashtra, 411045, India